We saw and were told that staff were responsive and provided people with appropriate support. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. I was then asked to sit in an isolated area, which was not a problem. I was induced after the consultant identified a large amount of fluid around my baby. No rating/under appeal/rating suspended Who has Care Opinion told about this story? Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning Good In fact, we're the only hospital in Broward Such a lovely Dr and an asset to the hospital. For common health problems visit your pharmacist, GP or walk-in centre. (Purple), High If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. we have taken enforcement action. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. Patient Experience Team. ADVERTISEMENT: Services or products are not endorsed by the Trust. Our inspection of the trust covered only this hospital and community services. 18 April 2018. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. Patient Experience Team, review titled My visit to A & E after an accident. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. Russells Hall Hospital 3 years ago. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. We were not assured that all patients allocated to wait on the corridor were safe. Share your experiences of UK health and care services, Default Since the last review, we have continued to monitor the trust and progress against their action plan. Patient Experience Team. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Patient Experience Team. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. Visit https://www.careopinion.org.uk On the first floor is a 30-bed short stay ward. Patient Experience Team. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. 2654/1783). Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. I was looked after from the time I arrived until the time I left by very compassionate members of the team. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. At least one standard in this area was not being met when we inspected the service and We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. Suspended ratings are being reviewed by us and will be published soon. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Bus operators. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. For Covid-19 Test Results or Patient Portal registration please call the number below. Information was available for people to read if they chose to. Pensnett Road, Dudley, West Midlands, DY1 2HQ. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. This condition related to the provision of specialist medical in reach and support into the emergency department. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published Only a small proportion relates to the emergency department itself. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. We will publish a report when our review is complete. Follow BBC West Midlands on Facebook, Twitter and Instagram. - we'll pass your stories to the people in health and social care who can make a difference. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. The numbers of reporting radiographers available could not meet the reporting demands of the service. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. About: The ED sees approximately 97,000 patients per annum. 6 September 2018. Full blood test, chest X-ray and seen by dr for my results within 3 hours. Review titled Russells Hall Hospital Replied on 16 May 2022. The diagnostics service was not up to date with the most recent ionising radiation regulations. 30 July 2013, We found that people received care that met their needs. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews Bed & Breakfast []. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. We carried out an out of hours, unannounced, focussed inspection. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. The Russell Legacy Project will be located on the hospital campus in Alexander City. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. Following streaming or triage in emergency departments (EDs), Specialists (e.g. [Very happy with 'Staff attitude'] The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. It is great to hear that you received excellent care and treatment in AMU and Ward A2. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS Menu They said the symptoms indicated COVID. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Our rating of services stayed the same. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. The trust have worked with us and have kept us informed of developments and changes. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. There were areas of poor practice where the trust needs to make improvements. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. Russian minister laughed at for Ukraine war claims. Who has Care Opinion told about this story? I want to especially thank the Care records were still not always written and managed in a way that kept patients safe. Weve put some small files called cookies on your device to make our site work. review titled Amazing staff can't thank them all enough! The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. This is not my first experience of this hospital not checking information relayed to them by 111. NX West Midlands. There are six bands within the monitoring system so this Trust had a relatively lower risk. Staff were not always using clinical judgement alongside NEWS scoring criteria. They suggested I phoned 111. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. Keep 999 and A&E free for serious and life-threatening conditions. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. 17 October 2018. The hospital is south We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Learn more. Russells Hall Hospital Accident and emergency They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. I could not fault staff, very professional, and polite, a credit to your hospital. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. I wouldnt hesitate to re commended Russells Hall to give birth in. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. the service is performing badly and we've taken enforcement action against the provider of the service. We are proud to be the healthcare partner you trust to care for those you love. aec russells hall hospital. 8 June 2012. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. One staff member said, "I am proud to be working for this trust.". Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment in the Emergency Department. We are currently in the Yellow category for Visitor Risk Level. Care records were not always written and managed in a way that kept patients safe. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, skip navigation All the best and take care. Read about our approach to external linking. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Thank you for taking the time to tell us about your experience at our hospital and rate our services We found that arrangements were in place to ensure that medicines were managed safely. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. WebWe offer a 24 hour stroke service at Russells Hall Hospital. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. I was treated with so much dignity and respect that I left feeling supported and cared for. Our rating of safe was Inadequate overall. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. Allied health professionals made up the largest group of staff required for imaging services. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. Have you experienced something like this, here or elsewhere? WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. ADVERTISEMENT: Services or products are not endorsed by the Trust. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. All the best and take care. Stourbridge, About: 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. 28 March 2013. Pensnett Road, Dudley, West Midlands, DY1 2HQ There are a number of areas of good practice in the trust, which should be encouraged. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. You can search by name or top speciality. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). Patient Experience Team. Read about our approach to external linking. It is great to hear that you received excellent care and treatment in Maternity Department. or call us on 0845 113 0012, Response from For more information on ratings, please visit medicare.gov. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. financial benefits and cost savings for hospitals, and often for patients too. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. 111 service advised me all the information I had given them about my symptoms etc. 27 July 2018. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. We did not speak to people as part of this follow up review. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. During 19/20 there were three CQUINs for SDEC. Let us know if this is OK. Well use a cookie to save your choice. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. We don't rate every type of service. - we'll pass your stories to the people in health and social care who can make a difference. Change my preferences We are thrilled to hear that staff were proffesional and efficient. You can register to join the FutureNHS Collaboration Platform workspacehere. 1 April 2021. I'm OK with analytics cookies. Again thank you and i would recommend this hospital to all my family and friends. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. We are continuing to monitor progress against these. the service is performing exceptionally well. The trust took immediate steps to put this right. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. Staff feel able to develop their own ideas and have confidence that the trust will support them. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. I then come down with a pneumonia on my chest. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19.