Its very important to google the company and read reviews about them especially if you put out big money . They would not allow us to roam the facility or talk to any of the guests. If someone wants to make a discussion forum and share information, contact me Our "VIP week" couldn't be booked at all. (told in the presentations especially into the real estate group that they do and in an email from customer services that they buy back daily their units but havent opened their real estate offices yet?) The Sunset Group is a scam. The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. It was very overwhelming and confusing. The Sunset Group is headquartered in Miami, FL but owns and/or manages properties in the Quintana Roo region. Walking Away From Timeshare Maintenance Fees - Is It Smart? The Sunset Group is a scam with the lowest ethical standards. I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. They wanted us to send them a copy of our cancellation letter since they claimed they didn't seem to have it. They refused to show me these mysterious rules. That HSI exchange is suppose to sell the vouchers for you at at least $500 is also abunch of bull. I got all my $22, 275 Full amount back to my account I was so happy that I filed the dispute and got my money back . Sunsetworld Resorts, did you find out the other locations of their hotels prior to this? How To Write a Timeshare Rescission Letter? Our goal is to make it simpler for you to explore your options. I am sure this will cause them to threaten a law suit and other tactics. They kept us there for almost 4 hours pressuring us to upgrade our contract to receive extra weeks and other privileges. I looked at the internet those properties and added up the costs if bought separately as needed. Now there is no mention in any part of the contract of any reactivation fee, "so how could this be legal" I asked and he told me that it was there policy. We should all boycott that country. We liked going out & trying different restaurants. We couldn't use the 2 weeks concurrently (travel w/family). Be sure to document everything and consult an attorney if you have any questions along the way. Timeshare exit organizations thrive to exonerate you of your timeshare contract by speaking with your developer on your behalf. Our story is similar only we were foolish enough to pay in full and at our first opportunity to use the resort we were refused a reservations with over six months notice. How to Get Out of Raintree Vacation Club Timeshare? We also suggest never working with an organization without first having everything recorded in an official agreement. Please help! This turned out to be a Big Mistake! Cancun, Quintana ROO Mexico C.P. UNAUTHORIZED ATTEMPT TO ACCESS OUR CREDIT CARD - 6/8/2010 documentation showed verification from our bank that Sunset tried not once BUT twice to access our Visa Card for $822 on May 17, 2010 & again on June 1, 2010 (which Sunset denied the first time I notified them regarding All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. This will surely increase the credibility of your complaint. Can You Get Rid of a Sunset Group Timeshare? As weve stated, most timeshare companies do have exit programs set upits in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. No such website! All of the companies on our site have been thoroughly vetted so you can be sure youre getting the best possible service. They had already charged my credit card for the deposit. Sunset World Resorts & Vacation Experiences. It does not guarantee any level of quality of the room. I specifically told the sales manager that I might not meet the 7 day cancellation by mail by the time I returned home on Friday being weekend, he gave me a number to call for cancellation by Saturday/Sunday which I did. (By the way when we returned to Fisherman's the next year, no improvements to the property were noticed) We paid our timeshare off and now just see the maintenance fees increasing every year. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. XChange is a subscription-based clearinghouse of state court information. The combined costs was equal to or greater than what was being offer. All information on this website should be used as educational material. That night I googled them and saw a lot of bad reviews about them . What are the process you did? Has anyone successful stopped paying maintenance fees? After a lengthy and compelling presentation given by Jose Luis Hernandez and Patricio Muldowney, my wife and I agreed to purchase a membership. Mexicans are Mexicans they have no scruple and actually enjoy ripping hard working people off that they dont have to work hard they are all scammers and probably in some type of Mexican Mafia. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. If a hurricane destroys the building, there is no required repair or fix. I promised nothing. We wanted to leave several times, telling them that we were not interested but they wouldn't back off! I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. They said this was a standard business practice in Mexico. This is usually the most difficult route, as most people are not familiar with the process and it can be tough to find a buyer. If youre thinking about purchasing a Sunset Group timeshare, we recommend you do your due diligence in researching their reputation. this triggered my PTSD. Refer to ARTICLE 99 - I was scammed by Sunset and would like to recover my USD 3, 000. looking for group to file I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. We decided to fight this through our credit card companies. Some people have been successful using this method. Timeshare exit companies attempt to absolve you of your timeshare contract by talking with the resort on your behalf. They presented a vacation package that was so outrageously priced for two people our age that we felt quite certain that we could just turn this down and be on our way. 3. An exit program usually includes some kind of refund or compensation for people who decide to leave the developer. We did so and provided proof of our claim. I kept writing down there numbers and showing them how they provided no value compared to what we pay just by renting. The first offer to purchase was around 68 thousand dollars. There was an arbitration between my bank and the merchant bank and the case was resolved in my favor so the bank permanently credited the money back to me and that money was charged back permanently to the merchant . I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. Timeshares & Vacation Clubs. This deposit, which we didn't even realize was being applied to a credit card that they apparently opened for us. Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. When I get back to USA, another man from their company called me and asking the reason of my cancellation and said that the refund will be delayed because the reason of cancellation is personal and has nothing to do with them. How To Cancel Holiday Inn Club Vacations Timeshare? You can research this more easily by reading ratings and reviews of the timeshare exit company in question online . We would caution against working with Mexican Timeshare Solutions, as they have been known to scam people who are already taken advantage of by Sunset Group. Were happy to help in any way we can. I only get emails. Timeshare Compliance claims they provide timeshare exit services for frustrated timeshare owners who want to get rid of their timeshares. We have the same story as you. We are Americas #1 Timeshare Exit Resource and we prioritize timeshare owners. Ask to use the internet to download the real form from the IRS. The first thing you need to watch out for is the timeshare sales pitch. Its critical that you figure out how to distinguish a scam so can protect yourself and your funds from now on. Go figure. It does not guarantee you any actual access to a room for any amount of time. I also sent registered letters immediately just to be sure and cover all angles. We recommend you contact your timeshare company before working with a timeshare exit company. They have an office in Miami - which they do business from there. If the plaintiff loses the case, no one is compensated. 1. Mr. Hernandez and another sales associate presented us with a copy of a document entitled Marketing Agreement, which he claimed waived our rights to cancel our contract, even though this waiver is not implicitly or explicitly stated in the Marketing Agreement document, and directly contradicts Mexican consumer law, which states that the right to cancel a contract cannot be waived. Unfortunately, the company has been the subject of several class-action lawsuits in recent years involving allegations of fraud and breach of contract. This website uses cookies to improve your experience while you navigate through the website. For example, on Consumer Affairs, Sunset Group has a 1.5-star rating with nearly 200 reviews. the marina which is not even built yet was one of the best though. How To Cancel a Manhattan Club Timeshare? www.sunsetscam.com then they wanted to combine 2 contracts in 2018 into one and sell us more perks. He very nicely said that they would refund my deposit - HOWEVER there was a reactivation fee - to reactivate my old contract at a cost that was more that the upgrade cost. These claims charge that the organization utilizes tricky sales tactics, distorted the details of the timeshare understanding. The city's lawsuit against BPREP 8500 LLC claims that despite the City Council's affirmation of Keho's decision, AKA has continued to rent suites in its 110-unit West Tower for . One of the primary reasons owners need to dispose of their timeshares is a result of high-pressure sales strategies utilized by the developers. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. The initial contact person posted on FB that she is a supervisor in a Cancun Resorts and she wants to sell her vacation. This review was chosen algorithmically as the most valued customer feedback. Resorts International Marketing Corp. was not the rental program that was presented and that Sunset required us to pay an additional fee for. It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". www.sunsetscam.com i would love to find even a class action suit which i can cite when attempting to get out of our contracts because all the stories are similar. We strive to be the trusted resource you can count on in the most important . Share this info with your general attorney, the Federal Trade Commsision, the Consulate of Canada and USA in Cancn as well as any government agency that you believe might be interested in putting pressure in the Mexican Government to stop these companies from scamming more honest people.